The following services are available at the station to help travellers.
SJ customer host
SJ customer hosts are on site at the station
Mon - Fri 05.45-19.45*
*The time can vary on public holidays.
0771-75 75 75
The lounge is located in the main station building, with one entrance beneath the departure and arraíval board (next to Pressbyrån) and another entrance that can be reached via the plattform.
Mon - Fri 06.00-18.30
Västtrafik Customer Service
Mon - Fri 06.00 - 22.00
Sat 09.00 - 22.00
Sun 09.00 - 19.00
+46 (0)771 414 300
Öresundståg ticket machines
By exits to tracks 12-13.
You can also buy tickets online at:
You can hire a car at Sixt.
Tel. +46 (0)31 760 10 40
There is a photo booth at the station. Photos in B&W or colour cost SEK 120 for both image size 35x45 mm and image size 50x50 mm. You can pay by SEK 10 coins of a debit card (instead of credit card). In the event of a fault or problem - call Speed Services +46 (0)771 97 78 00.
You can watch a video showing how to use a photo booth here.
Storage lockersThere are storage lockers at the station that are locked digitally and opened with a code.
Small: b36 x d57 x h44 cm. Storing items costs SEK 60 for 24 hours, SEK 50 for 4 hours
Large: b46 x d82 x h60 cm. Storing items costs SEK 80 for 24 hours, SEK 70 for 4 hours. You can pay by card or SEK 10 coins. Use the code on the receipt to open your locker. Max storage time 7 days. In the event of a fault or problem - call Speed Services +46 (0)70 886 71 23. See also station opening hours.
Any lost property found in the station will be handed in to the Västtrafik Lost Property Office.
If you have left anything on the train or bus of another transport company, please contact the respective transport company.
Västtrafik Lost Property Office
Any lost property can be collected after 10.00 on the following day at the earliest. If it is the weekend, lost property can be collected the following day after 13.00. However, it can take up to a week before we receive property that you have lost.
To collect gloves, hats, scarves and umbrellas, we charge SEK 20.
For other property, we charge SEK 50.
Lost Property Office Address:
Hotellplatsen 4, Gothenburg
Mon–Fri 08.00 - 19.00
Tel. +46 (0)31 80 20 88
Quality assured taxis are available outside the station by Track 1.
Security – Trained taxi drivers in uniform that know their way around the city.
Safety – Taxi drivers that always obey the rules of the road and in vehicles that are in excellent condition, safe and no more than 6 years old.
Freedom of choice – You always have the right to choose which taxi and company to use without any complaints from taxi drivers. Fare guarantee – The faxi companies undertake to ensure the fare does not excee the normal rate for the area by more than 10 percent.
Taxi guides in yellow jackets are available on site to help you with any questions:
Weekdays 08.00 - 12.30
Mon - Thur 17.00 - 21.30
Fri 16.00 - 21.30
There is a staffed WC and a gender neutral WC plus nappy changing table at the station. There are also a shower. There are unstaffed WCs at the Nils Ericsson terminal.
Mon - Sat 06.00-22.00
Sun/Public holidays 07.00-21.00
Tel. +46 (0)40 607 84 01
Swedbank-clients: Your contactless card can only be tapped five times. Then you need to verify your card by using the chip. If the door wont open by tapping the card, insert the card in the reader.
Park & Go
The Park & Go system scan the registration plates at entry and exit. No tickets are distributed.
More information at the parking administrator Apcoa (in Swedish)
There are six ATMs at the station.
Two in Kompasshallen between Pocket Shop and SJ Servicecenter and two inside the entrance onto Drottningtorget nexxt to Forex and two in Centralhuset between Stora Apoteket and Pralinhuset.
The station WiFi is called "All Station Guests" and is free to use.
If you have any problems, please contact support at Telia on tel +46 (0)20 22 11 50, open Mon-Fri 08.00-21.00, weekends 09.00-17.00.